A video and images circulating online showing a dead rat in a packet of dal that was bought by a woman in Hyderabad has shocked online buyers.
We will escalate this to concern team and necessary action will be taken regarding this.— bigbasket (@bigbasket_com) August 9, 2017
The video and pictures floating online show a dead, decomposing rat in a packet of dal sold by BigBasket, a renowned online seller. The dal packet carries the e-commerce company's branding too.
We will ensure such incident will not be repeated again. thanks for cooperating with us.— bigbasket (@bigbasket_com) August 9, 2017
According to TheNewsMinute, Sumana Paramata of Madhapur had ordered dal from BigBasket on August 6. She received the packed the next day with a stinky, decomposing rat. The report adds that she has filed a complaint with the Madhapur police station. Furthermore, she was also contacted by Greater Hyderabad Municipal Corporation (GHMC) officials.
Meanwhile, BigBasket has acknowledged the issue and apologised.